Last Updated: January 9, 2026
NetNerve (“NetNerve”, “we”, “us”, “our”) respects your privacy and is committed to protecting it.
This Privacy Policy explains how we collect, use, store, and protect your information when you use our website, application, and services (collectively, the “Service”).
By using NetNerve, you agree to the practices described in this Privacy Policy.
1. Information We Collect
a. Account Information
When you create an account, we may collect:
- Name
- Email address
- Authentication identifiers (via Clerk or similar providers)
b. Uploaded Data
When you use NetNerve, you may upload network capture files (e.g. .pcap, .cap).
These files may contain:
- IP addresses
- Protocol metadata
- Network traffic details
You are solely responsible for ensuring you have legal authorization to upload and analyze this data.
c. Payment Information
Payments are processed by third-party providers (e.g. Stripe, Polar).
We do not store or process your credit card details directly.
d. Technical & Usage Data
We may automatically collect:
- IP address
- Browser type
- Device information
- Usage metrics and logs
This data is used for security, performance, and abuse prevention.
2. How We Use Your Information
We use collected information to:
- Provide and operate the Service
- Authenticate users
- Process subscriptions and payments
- Generate AI-powered analysis
- Improve performance and reliability
- Detect abuse, fraud, or security threats
- Comply with legal obligations
We do not sell your personal data.
3. AI Processing & Data Handling
Uploaded files may be processed by automated systems and AI models.
By using NetNerve, you acknowledge that:
- Data may be temporarily processed in memory
- Analysis outputs are generated automatically
- We do not guarantee accuracy or completeness
We do not use your uploaded data to train public AI models.
4. Data Retention
- Uploaded files are processed transiently and are not intentionally stored long-term
- Analysis results may be temporarily cached for performance
- Account data is retained as long as your account remains active
We may retain limited information where required by law or for security purposes.
5. Data Sharing
We may share data only with:
- Trusted infrastructure providers
- Authentication services (e.g. Clerk)
- Payment processors (e.g. Stripe, Polar)
- Legal authorities when required by law
We do not share data for advertising or marketing purposes.
6. Cookies & Tracking
NetNerve may use cookies or similar technologies for:
- Authentication
- Session management
- Security
- Analytics
You can control cookies through your browser settings.
7. Security Measures
We implement reasonable technical and organizational safeguards to protect your data, including:
- Encrypted connections (HTTPS)
- Access controls
- Secure authentication flows
However, no system is 100% secure. You use the Service at your own risk.
8. Your Rights
Depending on your location, you may have the right to:
- Access your personal data
- Request correction or deletion
- Withdraw consent
- Request data portability
To exercise these rights, contact us using the details below.
9. Children’s Privacy
NetNerve is not intended for users under 18.
We do not knowingly collect personal data from children.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Changes will be posted on this page, and continued use of the Service constitutes acceptance.
11. Contact
If you have any questions or concerns regarding this Privacy Policy, contact us at: